REFUND AND RETURNS POLICY
Please call or email if you wish to return or exchange any item.
To return a product to us:
Email: email@example.com and let us know
Once you request to return a product you will be provided with email or phone confirmation authorising the return. Place all items in a secure package outer and send back to us.
Merchandise must be returned within 30 days of receipt. Merchandise must be in re-saleable condition. Unworn and unwashed.
MOB STREETWEAR reserves the right to deny a refund if the items are returned used, soiled, worn or damaged in any way. You will be notified by email if your returned item is not suitable for a refund. We reserve the right to assess the condition of the returned product prior to offering a refund or exchange. This may result in a refund or exchange being refused.
The cost of return shipping is at the customer’s expense unless in the case of our error in shipping an incorrect or faulty product.
In the case of a refund, you will be entitled to the cost of the product only, excluding delivery and return charges.
We recommend that you return items through traceable mail as returned items which are not received by MOB STREETWEAR will not be issued a refund. We also recommend you ask for a proof of postage at the time of posting your returned item.
Refunds will be issued to the credit card or PayPal account that the payment had originally come from. Allow 7 business days for a refund to be processed from the date the returned item is received at MOB STREETWEAR. There may be delays in the provision of the refund that may be caused by the issuing bank. Please contact us if you have not received your refund within ten days of us notifying you that a refund has been issued.
Return of Sale Items
We do not refund or replace Sale Items however you can choose a refund or exchange of goods if the Sale Item has a major problem or defect.
Shipping of Returns
If you were shipped the wrong order, please notify us immediately by contacting our Customer Service team and quoting the order number and fault or incorrect item. We will send you the correct item upon receipt of proof that you have sent back the wrong or faulty item. Shipping is non-refundable except in cases where we may be at error.
Returns Address – once you have notified us of return:
PO Box 454
BRISBANE QLD 4064
MOB STREETWEAR Pty Ltd A.C.N.604 580 476 trading as MOB STREETWEAR (ABN89 129 814 356) (we, us, our) makes every effort to be fully transparent at all times. We have developed a Refund and Returns Policy so that you are aware of your rights and our obligations in respect to refunds and returns.